Mar 12, 2018
As Randi Busse tells us in this podcast, customer service has evolved into a business strategy that helps companies differentiate themselves from their competition, sustain profitability and thrive in any type of economy, especially during recessionary times. Just what we need to hear in these times of rapid change. I invite you to listen in, learn a lot and let me hear from you!
Customer experience—often the only competitive advantage a business has
Randi started her business, Workforce Development Group, almost 10 years ago after a career at a major telecom company. Her intention was to help small and mid-sized companies take better care of their customers by offering customer experience training to their employees. Her programs help employees become more engaged and committed, thus inspiring them to think and act like owners of their company.
Now a national speaker on customer experience and employee engagement, Randi has co-authored a book, "Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!", perfect for CEOs, business owners and managers who want to improve the experience their company is providing to their customers.
In this podcast you'll hear Randi talk about:
Rant and Rave, two fictitious employees who depict real-life customer experience situations
Resources mentioned in this episode:
Download the 1-page synopsis of my book, "On the Brink: A Fresh Lens to Take Your Business to New Heights" here